Free Gambling Counselling and Support in the North West

The Beacon Counselling Trust, in partnership with Gamcare (please see, deliver a free support service for individuals and families affected by problem gambling in the North West of England.

This service includes a national telephone helpline and other support services including live chat rooms and forums and following assessment, face to face engagement i.e. one to one counselling, couple counselling and group counselling delivered through various therapeutic modalities, along with a number of advice and guidance platforms including debt management and social support etc. These services will be delivered from a central hub in Liverpool and locations across the North West including Wigan, Leigh, Ellesmere Port, BlackPool, Salford and Wythenshawe. 

If you would like any more information about GamCare counselling, please call us on 0151 321 1099 or for immediate help over the phone ring the GamCare helpline on 0808 802 0133.


So, what is GamCare?

GamCare is a national charity.  It provides information, advice, support and free counselling for the prevention and treatment of problem gambling.   You can find out more about GamCare on their website

Who are The Beacon Counselling Trust?

The Beacon Counselling trust delivers the GamCare Gambling Counselling service in Liverpool and across the North West of England. We have a central base in Liverpool and satellite offices in other areas of the North West.

Here at Beacon we recognize that when dealing with Gambling Addiction, for a more positive and enduring outcome we must look at the problem holistically. Alongside providing therapy to treat the symptom (gambling) we can and do provide therapy to treat the route or underlying cause of the symptom in order to ensure a more effective and longer term care plan and to support recovery

We provide specialist counselling for problem gamblers and their families on behalf of GamCare.

Who can come for GamCare Gambling Counselling?

Anyone who is affected by the impact of gambling can access this service not just problem gamblers themselves for example family members of problem gamblers.

Where is the counselling held?

Beacon Counselling head office is in Liverpool with Gambling Counselling also being delivered at a range of locations across the North West.

What is GamCare counselling at Beacon like?

When you first contact us, we will ask you for some basic information (name, address, date of birth, what days / times you would be able to come for counselling).  All enquiries are treated in strict confidence and contact information is stored in compliance with the Data Protection Act 1998.  One of our specially trained Gambling counsellors will contact you, usually within 2 days, to arrange the first appointment.

Counselling sessions are one to one.  You will always see the same person unless either you or the counsellor wishes to change.  During the first session there is some paperwork to complete, which is to help the counsellor build a thorough picture of your situation and to enable the two of you to plan your therapy.  Counselling is tailored to the client, so sessions may be weekly, bi-weekly, or monthly, they usually start out weekly but can become more stretched out as therapy progresses – these details are all to be agreed between you and your counsellor.

In addition to face to face counselling, we can also offer you telephone counselling or Skype counselling, or a combination of either.

If you would like any more information about GamCare counselling, please call us on 0151 321 1099 or for immediate help over the phone ring the GamCare helpline on 0808 802 0133.

How can I arrange to come for counselling?

If you would like to arrange to come for Gambling counselling in Liverpool or anywhere across the North West then please call us on 0151 321 1099, fill in our online contact form, or send us an email.

What if I don’t feel able to talk face to face?

GamCare doesn’t only offer face to face counselling for Gamblers.  It also offers:

Phone support on 0808 802 0133 via The National Helpline and Online support (via the online counselling service “Netline”, Forum, Chat and Advice)



Links to download our Posters and flyers are below:

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What is Problem Gambling?

Problem gambling, or ludomania, is an urge to continuously gamble despite harmful negative consequences or a desire to stop. Problem gambling often is defined by whether harm is experienced by the gambler or others, rather than by the gambler’s behavior. Severe problem gambling may be diagnosed as clinical pathological gambling if the gambler meets certain criteria. Pathological gambling is a common disorder that is associated with both social and family costs. The condition is classified as an impulse control disorder, with sufferers exhibiting many similarities to those who have substance addictions. Although the term gambling addiction is used in the recovery movement as Pathological Gambling is considered as an Addictive Disorder as opposed to an impulse-control disorder.